Terms of Service
 
The Institute of Modern Dog Trainers (herein known as “IMDT”) Course and Assessment Booking Terms and Conditions. You can find everything you need to know about IMDT and our products on our website before you make a booking.

Please ensure you have read and understood these Terms and Conditions before you make a booking. By placing a booking, you are deemed to have read, understood and expressly accepted these Terms and Conditions which apply to the contract for your booking.
 
Contract of Sale
Completion of the booking process, including acceptance of our terms and conditions, forms your contract with the IMDT.
 
IMDT Attendance Courses
 
The provisions in this section only apply to bookings for IMDT Attendance Courses, Assessments and Zoom Courses.
 
Payment:
IMDT charges you in full at the time of placing a booking.
We accept payment by PayPal, online BACS, credit/debit card.
 
Cancellation rights:
All cancellations must be made by emailing us at: [email protected]. For all cancellations, you lose the right to cancel any service when it’s been completed and you must pay for any services provided up to the time that you cancel.
 
Subject to the paragraph above, you have a legal right to change your mind.  You have 14 days after the date of your booking to change your mind and cancel the booking by emailing us at: [email protected]. 
 
IMDT Attendance Courses and Zoom Courses
You may also cancel an attendance course or Zoom course after the expiry of the 14 day period after the date of your booking referred to above, in which case the amount payable by you for that course will be as follows:-

1. Cancellations within 0-7 days prior to the start date of the course will be charged the full course fee.
2. Cancellations within 8-56 days prior to the start date of the course will be charged 50% of the full course fee.
3. Cancellations more than 56 days prior to the start date of the course will be charged 30% of the full course fee.

 
If the registered participant under a booking fails to attend the course on the scheduled course date for the relevant Attendance Course, Assessment or Zoom Course, the full course fees will be payable.
 
No refund will be payable for cancellations of assessment bookings - in person or via zoom - after the expiry of the 14 day period after the date of your booking.
 
Delay or cancellation by IMDT: 
If we are unable to provide a course on the scheduled course date due to an event outside of our control, such as unsafe weather conditions, we contact you as soon as possible to let you know and we will offer you alternative course dates within 18 months of the scheduled course date or a credit note for the course fees (such credit note only to be issued once the course fees have been paid in full). If we are unable to provide an alternative course date within 18 months of the scheduled course date, you may cancel the booking and receive a refund for any products you have paid for in advance but not received.
 
Delegate Substitution:
Changes to the registered participant under a booking must be requested at least 5 days prior to the relevant scheduled course start date by email to [email protected] and the change of participant must be agreed by IMDT prior to attendance (such agreement not to be unreasonably withheld or delayed).
 
Transfers:
Requests to transfer a booking to an alternative IMDT course or date must be made by email to [email protected].
Requests to transfer a booking for an IMDT course to an alternative IMDT course or course date, other than the IMDT 4 Day Practical Instructors Course, IMDT 2nd Chance Heroes course and the IMDT or IMDTB assessments, may be made up to 21 days before the course start date and will incur no additional fee. However, transfers are subject to availability and are at IMDT’s discretion. IMDT is not obliged to ensure suitable alternatives are available.

Transfers for the IMDT 4 Day Practical Instructors course and the IMDT 2nd Chance Heroes course may be requested up to 42 days before the course date and will incur no additional fee. Transfers are subject to availability and are at IMDT’s discretion. IMDT is not obliged to ensure suitable alternatives are available.
Transfers for IMDT and IMDTB assessments may be requested up to 56 days before the assessment date and will incur no additional fee. Transfers are subject to availability and are at IMDT’s discretion. IMDT is not obliged to ensure suitable alternatives are available.

A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations.
A request for a transfer within the applicable 21 day, 42 day or 56 day period set out above (as the case may be) may be treated as a cancellation.
Transfers can only be made onto courses that are currently listed on the IMDT website.

Transfers of course bookings must be agreed with the IMDT office and made to an alternative date within 12 months of the original course date.
If you book a 'Handler' spot on a course and are then unable to bring a dog, at your request we can transfer your spot to a 'Spectator' place and refund the difference in fee.
 
IMDT Correspondence Courses
 
The provisions in this section only apply to bookings for IMDT Correspondence Courses and Webinars.
 
Payment:
IMDT usually charges you in full at the time of placing a booking. However, for some products, we take payment at regular intervals, as explained to you during the booking process. You may not be permitted access to a course or part of a course unless all payments due have been received.
We accept payment by PayPal, online BACS, credit/debit card.
 
Timeframe for completing Correspondence Courses:
Correspondence courses must be completed in the designated time period (2, 6 or 12 months), as explained to you during the booking process.
If for any reason you believe the correspondence course will run over the designated 2, 6 or 12 month duration from start date, there may (at our discretion) be an option to extend the course completion date.

Extension of the completion date requested within the original term of the course is subject to a re-registration fee of £156 for 2 and 6 month courses and £204 for 12 month courses. Extension of the completion date requested after the expiry of the original term of the course is subject to a re-registration fee of an amount equal to 50% of the full original course fee.
The start date for each of the correspondence courses is the date of booking.
 
In order to pass a correspondence course students are permitted a maximum of 3 submissions per unit

Cancellation rights:
All cancellations must be made by emailing us at: [email protected].

You have a legal right to change your mind. You have 14 days after the date of your booking to change your mind and cancel the booking by emailing us at: [email protected], but you lose the right to cancel your purchase of any correspondence course or webinar when you receive it.

By accepting these Terms and Conditions, you are expressly consenting to IMDT providing the digital content products in your booking on receipt of your booking by sending to you by email the relevant webinar or correspondence course notes (as applicable), which will preclude your ability to change your mind, cancel your booking and obtain a refund. 

If you cancel a contract for any correspondence course or webinar within the 14 day period after the date of your booking, you must pay us for the products already provided to you but we will refund you for any products not provided to you prior to the cancellation date.

You will not be able to change your mind and cancel a booking, or receive a refund, for any correspondence course or webinar after the expiry of 14 days after the date of your booking.
 
General terms (apply to all bookings)
 
Bundles:
For the avoidance of doubt, where a booking includes more than one type of product, the relevant sections of these Terms and Conditions for a product will apply to each product separately in that booking.

If you purchase a bundle and subsequently cancel the booking for one or more, but not all, of the products purchased as part of that bundle, you will lose any bundle discount and any refund due to you will equal the total amount paid for the bundle less the standard individual selling price of the products retained, as if the remaining products had been purchased separately at their standard individual selling prices in force on the date of the booking.
 
Credit notes and refunds:
All credit notes issued by IMDT are valid for 12 months from the date of issue.
Where any refund is due to you for products you have paid for in advance but not received, we refund you as soon as possible (where applicable, within 14 days of receiving notice of cancellation of a booking) refunds are made by BACS.  We don't charge a fee for the refund.

Gift Voucher Terms and Conditions: 
IMDT gift vouchers will be issued in an electronic format on receipt of purchase, they are non-refundable and must be used within 12 months from the date of issue.
IMDT cannot be responsible for any deleted or stolen Gift Vouchers.
IMDT recommends that the purchaser should ensure that the delivery email address is entered correctly, as we can’t take any responsibility if someone other than the recipient has used the voucher.
IMDT recommends that the purchaser ensures that the recipient has received the email Gift Voucher and the recipient keeps the email safe.
IMDT can’t take any responsibility if emails get caught in spam filters or capacity of the recipient’s mailbox as this is out of IMDTs control. We can change recipient email addresses and re-send once with the purchaser’s permission.

The IMDT Gift Voucher can only be used for products on the IMDT website http://www.imdt.uk.com and the voucher must be presented at the time of purchase.
Gift vouchers purchased during any IMDT Sale Event can only be used on products outside of all IMDT Sale Events.
Vouchers cannot be exchanged for cash or used to purchase other gift vouchers.
Vouchers may be gifted but must not be resold, exchanged, or otherwise transferred for value without our prior written consent.
 
Changes to products and these terms:
IMDT reserves the right to change a product to reflect changes in relevant laws and regulatory requirements, to make minor technical adjustments and improvements that do not affect your use of the product and to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.

We can only make other changes to products or these terms if we give you notice of the changes, along with the right to end the contract before the changes take effect and receive a refund for any products you've paid for in advance but not received.
 
Increases in VAT:
If the rate of VAT changes between your booking date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
 
We can end our contract with you:
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

1. you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
2. you don't, within a reasonable time of us asking for it, provide us with the information or cooperation that we need to provide the product; or
3. acting reasonably, we consider that you have conducted yourself in an offensive or harmful manner (including behaviour which would reasonably be considered to be violent, threatening, discriminatory, harassing, bullying or intimidating) towards us, our employees, contractors or other customers.

In relation to point 3 above, where appropriate, a warning will be given before we end our contract with you. No warning will be given where the conduct is serious or urgent action is needed to protect us, our employees, contractors or other customers.
 
Webinars:
Webinars are to be viewed by the purchasing customer only and must not be shared with a 3rd party unless express permission is first granted by IMDT.
 
Professional Dog Walking Certification:
Should you miss a session of the Professional Dog Walking Certification course, upon request we will send you a recording of the session which will remain valid and accessible for 7 days after the missed session. 

Intellectual Property:
IMDT remains the owner of all intellectual property rights in its course materials. No part of the materials may be copied, recorded or reproduced without our permission.
If you change your mind and cancel your contract with us, or if the contract is terminated early, then you must return to us within 7 days of the date of cancellation or termination (as the case may be) all materials that we have sent to you and delete any such materials held in an electronic format. 
 
Limitation of Liability: 
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
2. Caused by a delaying event outside our control. As long as we contact you as soon as possible to let you know and do what we can to reduce the delay.
3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device which was caused by digital content we supplied and which you could have avoided by following our advice in relation to the digital content.

To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

Data Protection:
How we use any personal data you give us is set out in our Privacy Policy: https://www.imdt.uk.com/privacy-policy.
 
IMDT instructors may on occasion take photos during a course to be used to promote IMDT services or as keepsakes for course attendees. If for any reason you would like to avoid your image being used, please do email the IMDT office prior to the event or let any of the course instructors know.

Transferring a contract to a third party:
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.
 
Rights under a contract:
Nobody else has any rights under your contract with us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
 
Invalidity:
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
 
Enforcement:
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
 
Complaints policy:
We will do our best to resolve any problems you have with us or our products as per our Complaints Procedure: https://www.imdt.uk.com/complaint-procedure.
 
Applicable Law and Jurisdiction:
These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.
 
Canine Welfare:
Attendees bringing their own dogs to any IMDT event must take personal responsibility for their own dog's comfort, welfare and behaviour.
 
IMDT Membership Assessments:
Elements of the IMDT Membership assessment are recorded purely for verification purposes. 
All recordings remain the property of the IMDT and will be deleted after a period of 6 weeks following each assessment.
Only assessments which are fully completed by the applicant within the designated time period will be assessed and marked by the IMDT.
All membership assessment results, offers of Membership, and continuation of Membership decisions are made by the IMDT management team and are final.  
IMDT Membership
Offers of IMDT Membership and Membership Renewals are at the discretion of IMDT Ltd.

Directory
Listings on the IMDT Find A Trainer /Behaviourist directory is at the sole discretion of the IMDT.